Single User Installation

How do I know what version I have?

Do not attempt to install any update over the GeoLocator/Desktop CD-ROM based versions 6 thru 9.  Instead, please follow the procedure below to rename your old GeoLocator folder (normally C:\WINMAPS) to another name.  If you have installed GeoLocator on a network server, then rename the WINMAPS folder on the server instead.

1. Double-click on My Computer.
    
2. Double-click on the C: drive.
    
3. Right-click on the WINMAPS folder and select Rename.
    
4. Change the folder name to WINMAPSx (where "x" is your OLD version number).
    
5. Press Enter to save the name.  Say "Yes" to any warning messages about renaming folders.

The WINMAPSx folder can be deleted after you have successfully installed and tested your update.

QUESTION:  How do I purchase additional counties?

We recommend upgrading to our GeoLocator/OnLine product which provides access to every county in the U.S. without per county charges.  Click here for more information about GeoLocator/OnLine.

If you still wish to purchase additional counties for your GeoLocator/Desktop version:

1. Contact your vendor to obtain pricing and to place your order.  Click here for a list of vendors.
    
2. After placing your order, follow the instructions below for Registering GeoLocator.
    
3. After you obtain and enter your activation codes, follow the instructions below for installing your additional counties.

QUESTION:  How do I install my additional county maps?

To install the additional county maps you have ordered, make sure GeoLocator is not running, then:

1. Reinsert your GeoLocator CD-ROM, wait for the installation program to start, and follow the on-screen instructions.
    
2. Continue following instructions until you are given a choice of what Setup Type to use.  Select Add Map Subscription.
    
3. You will be shown a list of counties already installed and, after continuing to the next screen, a list of all the counties that are on the CD-ROM.  Select each county you wish to install (one at a time) then click Install.
    
4. Continue until all your counties are installed then continue on to complete the installation.

QUESTION:  How do I install GeoLocator on more than one computer?

The Single User version of GeoLocator is provided with a second install for use by the registered user only on a backup machine and as long as only one copy is in use at a time.

If the second machine is to be used by another person, or you wish to install GeoLocator on more than two machines, please contact your vendor to purchase Additional Agent Licenses at a reduced cost.  Click here for a list of vendors.

GeoLocator Office Packs provide a license  for 5 installs onto either 5 stand-alone computers OR onto a network server.  A server installation provides concurrent access by up to 5 local workstations at any one time.

Additional Agent License Installation

After purchasing an Additional Agent License, install GeoLocator on the additional computer, then follow the instructions below for Registering GeoLocator.

GeoLocator Office Pack Installation

If you wish to install GeoLocator on a network server, please contact Map Solutions customer support.

If you need 3 to 5 additional licenses, purchase a GeoLocator Office Pack from your software vendor then:

1. Follow the instructions for Registering GeoLocator on a machine with an EXISTING license.
    
2. The activation codes you receive will add 5 more installs to your GeoLocator license.
    
3. Afterward, you may install GeoLocator on your additional machines.
    

QUESTION:  How do I install GeoLocator without a floppy drive?

If your computer does not have a floppy drive, or cannot use both the CD-ROM and floppy drives at the same time, or your GeoLocator license floppy disk has gone bad, send an email to support@mapsolutions.com.  Please include your name and phone number, and the serial number and company name on the label of your license floppy disk.

We will email a new serial number and instructions for installation without the floppy.  After installing GeoLocator, when you go to use GeoLocator, you will be asked to register.  Follow the instructions for completing the internet registration.

QUESTION:  My computer crashed.  How do I reinstall GeoLocator on a rebuilt or replacement computer?

If you subscribe to our new GeoLocator/OnLine, first download the 30-day trial.  Start GeoLocator then follow the instructions to register.

If you purchased the older CD-ROM version of GeoLocator, you must have both your GeoLocator CD-ROM and either your license floppy disk or a Registration Certificate in order to reinstall GeoLocator.

1. Insert your CD-ROM and follow the on-screen instructions.
    
2. When asked for your Serial Number and Company Name, enter the information exactly as it appears on your License Floppy Disk or Registration Certificate.
    
3. Your Single User License comes with a total of 2 installs.  GeoLocator/Office is provided with 5 installs.  If you have exhausted your licensed number of installs you will receive a message "Install count exceeded".  However, you will be able to install a 30-day spare license.
    
4. If this occurs, you will be asked to register when you start GeoLocator.  Follow the instructions below for Registering GeoLocator.  Indicate that the reason for your order is for a "Reinstallation of prior license".  Replacements for lost or damaged licenses are provide for no charge for up to 1 year after purchase.

QUESTION:  How do I register GeoLocator?

New copies of GeoLocator come with a fixed number of pre-registered installs (2 installs for the Single User License, 5 installs for GeoLocator/Office).  These initial installs do not have to be registered.

However, if you:

1. Have exhausted your initial installs and must register a replacement copy, OR
    
2. Have purchased additional counties or installs,  OR
    
3. Wish to extend your WebLocator subscription,

You must follow the procedure below to print and fax a registration request to Map Solutions.  We will email your activation codes and instructions.

1. Click START | PROGRAMS | MAP SOLUTIONS | GEOLOCATOR
    
2. If you are asked to register, say "Yes".
   Otherwise select Register from the Task Menu or from the Help Menu.
    
3. The registration procedure is explained on the next screen.
   Follow the instructions for completing the registration form.
    
4. Enter the order type (New, Update, etc) and click NEXT.
    
5. Update your contact information.
   Please make sure that your phone, fax, and email address are correct and click OK.
    
6. Say YES to "Register via Internet?"
    
7. If the internet registration fails, print and fax the form to Map Solutions at (650) 649-2366.  (NOT necessarily to the number listed on the form).
    
8. You will receive your activation codes via email normally within 1 business day.

QUESTION:  Message "Error 105" after selecting a county to install?

Our product divides the United States at the Mississippi River.  Each CD-ROM covers half of the U.S. with some overlap.  You have received a GeoLocator CD-ROM which does not cover your region.

Please request the GeoLocator which covers your region of the United States.  Be sure to specify which CD-ROM you received (East or West) and which counties you are needing.  Click here to send us an Email.

QUESTION:  Message "Error 113" while the installation progress status bar is being displayed?

This error may have one of two causes:

1. The CD-ROM may be dirty or damaged.  Try "huffing" on the polished bottom surface of the CD-ROM and rubbing in a circular motion with a soft cotton cloth or lens cleaning cloth.  Then repeat your installation.  If the error persists, contact Map Solutions Customer Support and request a replacement CD-ROM.  Click here to send us an Email.
    
2. You have a laptop computer that requires you to swap floppy and CD-ROM drives and you cannot have both in at the same time.  Contact Map Solutions Customer Support and request a "No floppy laptop license" which allows you to install GeoLocator without using the License Floppy Disk.  Click here to send us an Email.

QUESTION:  Message "Error 115" while the installation progress status bar is being displayed?

A file that is being updated is in use.  Make sure that GeoLocator is closed.  If you are on a network, make sure that all users have closed GeoLocator.  If the error persists, reboot your computer or (on a network) reboot your server.

QUESTION:  Message "Invalid Registration Number"?

Answer #1:  You are an existing user and are entering an old serial number.
You must enter the serial number on your CD-ROM sleeve or License Floppy disk.

Answer #2:  You are not entering the dashes or have otherwise mis-typed the serial number.  It will always have the form: 17-123456-ABCD.  If the AAAA portion contains a "0", it is a ZERO and not an "O".

QUESTION:  Message "You are attempting to overwrite a licensed copy of GeoLocator with an evaluation version"?

You cannot install GeoLocator over prior versions.  See "Can I install GeoLocator over a prior version?" above.

QUESTION:  Message "Your License Disk does not match the version on your CD-ROM" when installing on Windows NT/2000/XP?

GeoLocator Version 5.0 Setup program is incompatible with Windows NT.

Your must update to GeoLocator Version 6 or higher.  Purchase an update from your vendor.  Click here for a list of vendors.

QUESTION:  How do I uninstall GeoLocator?

GeoLocator can be uninstalled in one of three ways:

1. Select START | PROGRAMS | MAP SOLUTIONS | UNINSTALL GEOLOCATOR, or
    
2. Select START | SETTINGS | CONTROL PANEL | ADD/REMOVE PROGRAMS.
   Click on Map Solutions GeoLocator and select Remove, or
    
3. Determine where GeoLocator is installed:
   Click START | RUN.  Then Type WINMAPS.INI and click OK.
   The APPDIR variable shows the path to the GeoLocator folder.
   Use Windows Explorer to locate and delete that folder.